VB
Veronica B
1 reviews | Active since Mar 2009
02 Nov 2024, 11:30
Vox & Vumatel - Useless!! No service AGAIN!!
Here we go again, Vox. Between you and Vumatel, I actually wonder why I still bother!! For the 4th time this year, I am without service for days. Vox does a configuration on my line, then tell me that Vumatel must reboot my line from their side. Day 3, I ask for feedback and am told "Vumatel must send out a technician". This, apparently, will only happen in 2 working days. Wow .... always over a weekend too! Why am I paying for a service that I don't even have most of the time!!!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
02 Nov 2024, 11:36Good day Veronica,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply02 Nov 2024, 11:36
Official
Good day Veronica,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
VB
Veronica B's updateReviewer Update
05 Nov 2024, 10:02Today is Day 6 without service ... I have spoken to 10 people, all who assure me my query is being escalated. The one hand doesn't know what the other had is doing. It has gone from Vumatel telling me I cancelled my service (did not) & sending technicians to an incorrect address to Vox telling me there is a crosspatch & Vumatel denying it. Oh, and then Vumatel even closes the ticket, saying it is resolved, when it absolutely is NOT!!
Vox & Vumatel, if you do not want me as a customer, after 5 years, say so - I will find someone else that wants my money. I am paying for nothing now anyway 😡😡😡
Vox & Vumatel, if you do not want me as a customer, after 5 years, say so - I will find someone else that wants my money. I am paying for nothing now anyway 😡😡😡
VB
Veronica B's update05 Nov 2024, 10:02
Reviewer Update
Today is Day 6 without service ... I have spoken to 10 people, all who assure me my query is being escalated. The one hand doesn't know what the other had is doing. It has gone from Vumatel telling me I cancelled my service (did not) & sending technicians to an incorrect address to Vox telling me there is a crosspatch & Vumatel denying it. Oh, and then Vumatel even closes the ticket, saying it is resolved, when it absolutely is NOT!!
Vox & Vumatel, if you do not want me as a customer, after 5 years, say so - I will find someone else that wants my money. I am paying for nothing now anyway 😡😡😡
Vox & Vumatel, if you do not want me as a customer, after 5 years, say so - I will find someone else that wants my money. I am paying for nothing now anyway 😡😡😡
Vox Telecom's replyOfficial
07 Nov 2024, 10:39Good day , Veronica
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us
Vox
Vox Telecom's reply07 Nov 2024, 10:39
Official
Good day , Veronica
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us
Vox