Vox & Vumatel - USELESS!!!

I am beyond annoyed!!! After four days of no connection and first being told there was an outage and then being told that a call was logged, I get an email from Vox , asking for proof of my address, because according to Vumatel, my address is active with another ISP. Strange, because not even 2 monts ago, I had to pay them for reinstallation of cables, but anyway ...

I tell the person that I unplugged my vumabox and modem and "restarted" them and now have connection again. Nope, I must still send proof of address, but my connection would not be disrupted.

Guess what ... Now I have no connection AGAIN and am asked for a password. When I enter MY password, I'm told it's incorrect.

All I get told by Vox is that it has been escalated to Vumatel. I must just wait patiently.