JK
Jason K
1 reviews | Active since Dec 2021
29 Mar 2024, 17:54
Vox Vumatel terrible service
We logged a ticket on Tuesday morning regarding our fibre being down since Monday, it is now Friday evening and still haven't had any response or support from them whatsoever Phoned them multiple times and all they can tell us is that the ticket is still logged and waiting Tomorrow marks day 6 without fibre and yet nobody has come out to help us fix the problem It is absolutely pathetic service from vox and Vumatel I do not recommend anyone to use this ISP if you plan on getting fibre
Helpful (0)
Replies (4)0
Replies (4)JK
Jason K's updateReviewer Update
31 Mar 2024, 02:23Still no fibre
6 days and counti
6 days and counti
JK
Jason K's update31 Mar 2024, 02:23
Reviewer Update
Still no fibre
6 days and counti
6 days and counti
JK
Jason K's updateReviewer Update
31 Mar 2024, 02:24Counting*
Extremely disappointing that we have to pay for a service we don't even get
Extremely disappointing that we have to pay for a service we don't even get
JK
Jason K's update31 Mar 2024, 02:24
Reviewer Update
Counting*
Extremely disappointing that we have to pay for a service we don't even get
Extremely disappointing that we have to pay for a service we don't even get
Vox Telecom's replyOfficial
03 Apr 2024, 12:37Good day, Jason
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply03 Apr 2024, 12:37
Official
Good day, Jason
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Apr 2024, 12:37Good day, Jason
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply03 Apr 2024, 12:37
Official
Good day, Jason
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox