Vox Vumatel Partnership

I contacted Vox on the 29/30 of November informing them that I'm moving house and I need to services 8nstalled at my new property. No communication from them or Vumatel. I had to phone them several times to enquire about the progress. My call has been "escalated" twice yesterday, till now, no teamleader or manager has phoned me. Vumatel phoned me ones yesterday, which I missed and said they tried several times to get hold of me. They send me an email saying the earliest they can come and install it is on the 9th of Jan. How the **** is that possible when i informed the Vox on the 29/30 Nov of my move. I called them now and was holding on the line for 1 hour whilst I'm being told I'm next in the queue. This level of putrid and appalling service is on another ****ed up level.