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Grant C

1 reviews | Active since Jul 2016

10 Feb 2023, 11:33

VOX & Vumatel

I took up a deal with Vox in Nov 2022, installation was done etc. Vox to this day cannot get internet working. Vumatel blames Vox and Vox Blames Vumatel and I am just stuck for 3 months with no service at all. I have called numerous times, and even had a tech guy at my place. But nothing happened. Today a "Supervisor" from VumaTel was suppose to come out, but he/she did not bother either. No contact to reschedule. nothing. Vox just does not care either

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Replies (4)
Vox Telecom
Vox Telecom's reply10 Feb 2023, 12:57
Official
Good day, Grant C
 
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
GC
Grant C's update19 Feb 2023, 12:50
Reviewer Update
No one assisted me. My internet is still down and cannot get support on your number too. Been waiting for 45 minutes. You have too much faith in your project management team. It has been more than a week and nothing
Vox Telecom
Vox Telecom's reply19 Feb 2023, 13:27
Official
 
Good day, Grant C
 
 Thank you for your review. 
The above has been added to your existing escalation.
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 

 
Vox Telecom
Vox Telecom's reply23 Feb 2023, 11:18
Official
Good day, Grant C
 
Thank you for your patience whilst this matter was being investigated.

We have received the request to cancel the services and the cancellation request has been actioned accordingly.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
Kind Regards, 
Vox