Vox & Vumatel: A review

Vox Support Since Vumatel did their maintenance I was left in the lurch and was “connected” but “without internet”. Well, what is the point of that? No work could be done for days. I should be credited for this but must email the company. They can obviously not monitor their customers usage or do not want to credit them. It obviously is only about the money, money as the song goes. Vox’s costs are way higher than other companies that supply fibre. Why is this? Vox’s support was not great except for Evan who was a shining star trying to help me telephonically. Moses and William from Vumatel were superb when they came to check, but Peter was a different kettle of fish. I asked on WhatsApp what he had done, but received no response even though my internet situation had not been resolved. The Vox technicians are also lacking. They are supposed to phone and make a time when they will come and see you. None of this happens. You receive a message that they arrived, but you were not home so they left. In what world do we live that these technicians assume that all home owners sit at home twiddling their thumbs, waiting for them to arrive? Finally, I must mention Martin from Vox as he challenged me to do so when I was upset about his conduct. I asked him about safe guarding my router. He said he would give me an extender which I was prepared to pay for, but he left without keeping the commitment he made. He said he could not help me and that I had to remind him on the Monday. He arrives here, leaves a message and then leaves. When I phoned him, he said he could not help me. I do believe in over-perform and under under-promise, but he over-promised and I still have the same predicament. Please do not ever send this technician to my door again. I phone Vox and ask for a lower rate as I do not mind the slower line speed as I am at retirement age. They quote me an amount and I agree. I then get pestered with having to start a new contract and the amount quoted is much more than was given telephonically. I do not want to contact this company because I now refuse to respond to AI, to send messages on WhatsApp which they tell you to do, only to receive a message that they do not reply on WhatsApp. Then they have a “zone” they insist you contact – why should I use my mobile data which is for emergencies for this? Is this a joke? Can a human intervene and resolve this situation? R.R-Taylor *** ***