VOX / VUMA Fibre to the Home

After having been a VOX / VUMA customer for more than 2 years, I inquired about moving the service from our existing home to our new home in a different suburb.

The responses I received was absolutely shocking. Not only are they unable to remotely check coverage of an area, but Sales referred me to their Technical Department, who in turn told me that it's a Sales function, and just transferred the call back into their queuing system.

After about 6 calls, totaling about 2 hours, due to their call queuing system, I gave up, and emailed all them, copying 4 different departments. To date, I have not had the courtesy of and acknowledgment of my communications, let alone a response.

Clearly they are making too much money to care about a little R 1,000 pm customer. Not that their quality of service is good enough for them to be this arrogant in the first place. There were many a day when the signal didn't carry between rooms.

If you are looking for a fibre to the home service provider, look elsewhere.