LP
Leoni P

1 reviews | Active since Jan 2023

03 Feb 2023, 15:57

Vox, Vox Vox

On 05 December 2022 I signed a contract with Vox head office. On 22 Dec a company came but was unable to do the job because they had to wait for the municipality to cut branches in my landlords yard and she said no. On 18 Jan 2023 I contacted Vox and they forgot about me. I told them the story all over again and also told them AGAIN there is a Vumatel box on the property they must just connect me. After 20 emails the contract was signed again for Vumatel. Nothing happened. I must use my expensive data for emails, phone calls and WhatsApp to contact them. Not once will they keep me informed. On Sunday it will be 2 months that I am waiting for a company that are not interested in business and have absolutely no communication skills and surely not proud of their company. I have all my emails, whatsapp messages and the phone calls with names on Truecaller.

0
Replies (4)
Vox Telecom
Vox Telecom's reply03 Feb 2023, 17:48
Official
Good day,  Leoni P 
 
 Thank you for your review. 
  
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
  
 Kind Regards, 
 Vox 

LP
Leoni P's update06 Feb 2023, 14:19
Reviewer Update
Ha, another day with nothing. Please stop the lady calling me she is telling me the same as last week. NOTHING. where is that so called Project Management team. I worked for a Project Team and boy oooh boy if we delivered a service like you do!!!!
LP
Leoni P's update07 Feb 2023, 09:33
Reviewer Update
Good morning Vox Head Office. Wonderful day to cancel my ghost contract Q***. Hope your are competent and reliable to cancel the nothing installed contract. DO BETTER NEXT TIME AND TRAIN YOUR PEOPLE.
Vox Telecom
Vox Telecom's reply10 Feb 2023, 11:44
Official
Good day, Leoni P
 
Thank you for your patience whilst this matter was being investigated.

We received confirmation that the Account Manager is in contact with you an looking into alternatives ,as there is no feasibility for Vuma Reach.

 
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox