Vox Vobi... cough cough cough

A usually customer-focussed organisation... great product and communication but my recent experience in signing-up for their Vobi VOIP service just changed my mind.

Can’t make a VOIP call... shows "unauthorised" couldn't even call VOX via Vobi yesterday or today. Eventually reached a consultant today, via voice call, after listening to 8 minutes of their IVR blah blah blah...

She couldn't help me to resolve the incident... wanted to transfer me to someone else, so I said NO, I've informed you of the incident details... you have my contact details, YOU can get someone to call me back once they’ve figured the problem. I’m paying you for this service, Vox.