VOX = Very bad service ro no service

My review is based on the fact that we have been without fibre connection since Sunday 1 October 2023, I logged my first call on their whatsapp line the morning of Monday 2 October 2023. Today we are at the 18th of October still no fibre connection. I received a reference number on day one and was informed by one consultant that the turnaround is 96 hours. Then by another that it is 120hours. REMEMBER!!! you will never talk to the same consultant!! Then the feedback you get is "we will give you feedback asap" or "we will escalate the problem", this never happens and you need to contact them again to get feedback, just to receive the same feedback or lack of feedback. CRAZY SH#@.

You must also remember that you will not be reimbursed for downtime, nothing. This I was informed by a very clever lady Jennifer in accounts, I mentioned to her that when my debit order goes of there is no lack of feedback, escalations or 96 and 120 hour turnaround time, it goes of, she has not bothered to reply on my mail.

Just to inform you this is the second time in 2 months, end of Aug I was also down for 5days.

A guy named William phoned me on Thusrday 12 Oct stating: alot of people in your area are down sir, the problem lies with Vodacom..... okay William my contract is with VOX, I pay VOX so VOX must sort out the problem. Yes sir I wil escalate the issue. Don't know how high you can escalate on their side but they have been escalating for 18days now. I asked William the day he phoned the first time why he bothered calling 12 days into the problem, that is their service. I'll be damned. 12 days it took someone..... at a stage I logged about 5 calls a day.... no feedback So for 18 days we have been down with very little to no feedback or assistance.

So stay away!! I guess I will have to pay a fine for early cancelation? Maybe Jennifer can answer me here seeing that she does not