L
Lwazi

1 reviews | Active since Jan 2025

24 Jul 2025, 13:50

VOX USING MY PERSONAL DETAILS WITHOUT MY CONSENT

I am having a nightmare situation with this company. When i received an emailed invoice from them back in March 2024 i informed them that i never contracted with them for a service and i was not utilising an internet service from them, and demanded to see a contract. They emailed me a unsigned contract but at the top they had my accurate details. I demanded to know how they got hold of my information and never got a response to that question. They continued to send me an invoice adding interest on it and i kept informing them i have no contract with them. Latest, they have emailed me a final notice threatening to list me with the credit bureau. I have reported the matter to the Internet Service Providers' Association (ISPA). But I concerned that pending the matter remaining unresolved they might have me listed and i know how difficult it is to get delisted by the credit bureaus. I am even considering paying pending the resolution of my complaint by the ISPA. This is ******** conduct in both their utilising my details without my consent and their ******ing money from me with threats. Even if i pay, it wont be the end of it, I intend to do all within my rights to make sure they do not do this to other unsuspecting South Africans!

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Replies (2)
Vox Telecom
Vox Telecom's reply24 Jul 2025, 14:08
Official
Good day, Lwazi L

Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist . 
  
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply31 Jul 2025, 10:31
Official
Good day, Lwazi L
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Finance team has made contact and will assist accordingly. 
 
Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox