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1 reviews | Active since Oct 2016

04 Apr 2023, 20:39

VOX USELESS SERVICE PROVIDER

I have been without internet from 30th March to date.i call vox,they blame vuma,vuma technicians came twice they blame vox.I am so tired of their **** I'm canceling and not paying a cent. I have spent so much time and money calling them. Useless service provider. Ref ***

0
Replies (3)
Vox Telecom
Vox Telecom's reply04 Apr 2023, 21:02
Official
Good day, Kgomotso 

Thank you for your review. 

Kindly note that we have escalated the details of your complaint to the Support team for urgent assistance. 

We will contact you shortly to assist further. 

Kind Regards, 
Vox 

Best regards,

's update05 Apr 2023, 10:03
Reviewer Update
Nothing has been resolved, now I am being told I need to pay for reinstallion. I have been calling all morning,no one has a ETA. I paid for a new line in 2021,but because an existing line was active nothing was done. Now you want me to pay again? This is a ****. I am so disappointed I have been with vox since 2016 but now I am definately going to change
Vox Telecom
Vox Telecom's reply28 Apr 2023, 11:02
Official
Good day, Kgomotso
 
Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox

Best regards,