Vox ups out of order no customer support given

Item: Vox Telecom
Rating: 3
Author: Suzette P

No customer service support with our vox ups. Calls logged, reminders sent. Phone calls made, to be told that the ups we have, and still pay for is not available. No solution provided for our UPS that is out of order.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

06 May 2023, 09:25

Good day Suzette P,

Thank you for your review.

The query has been escalated to our technical team.
A consultant will get in touch with you and assist accordingly.

Kind regards
Vox

Vox Telecom's reply06 May 2023, 09:25

Official

Good day Suzette P,

Thank you for your review.

The query has been escalated to our technical team.
A consultant will get in touch with you and assist accordingly.

Kind regards
Vox

Vox Telecom's replyOfficial

15 May 2023, 10:29

Good day, Suzette P,

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from your Account Manager that the UPS cancellation logged on: VOX***7

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply15 May 2023, 10:29

Official

Suzette P's updateReviewer Update

16 May 2023, 19:15

What is the penalty for, and I did not get a replacement ups.

Suzette P's update16 May 2023, 19:15

Reviewer Update

What is the penalty for, and I did not get a replacement ups.