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ewald E

1 reviews | Active since Nov 2015

01 Dec 2021, 19:35

Vox up to ****

Hi good day I'd nr ***, so last night my internet went down 10:30,this morning I contacted vox support they said vumatel **** an early cancelation on my contract, my contact is to be ended 31 des 2021, I've tryed to cancel it because I do have a new tenant but they said no, there reason was very poor.

So this morning I contacted vox, and the support said they wil vumatel to sort this out, it's now 19:28 my internet is still off.

With I feedback from vox, now dis one of the reasons why I can't wait to leave this country because there customer service is up to ****,

2 weaks back I had cell c in court because there customer service is ****, the people working there dont understand English and I told the judge that.

Now I'm with vox same story, service is up to ****

So you tell me it takes up to 8 hours to hear from vumatel, I don't think so it means vox never did a follow up or anything

So today I lost a day's work and must sign a warning, thank you useless vox

Give me a reason not to take the matter further

And your Facebook vox upp messager, the lady there is useless

0
Replies (1)
Vox Telecom
Vox Telecom's reply01 Dec 2021, 19:48
Official
Good day , Ewald E 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest. 

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.

Kind Regards, 
 Vox