Vox unprofessional service 2 days in row

Now once again vox has been unprofessional in honouring there commitments...last review was basicly on how pathetic there service is ...and today I thought maybe they can actually catch a wake up and act professional by the way the supervisor Angelo still fails to with hold his promise to a client he still has not provided feed back ...we spoke to the so call professional vox telecom and they said they would get a technician out today to see what's going on now instead of just doing that and keeping to it so we can solve this problem asap they responded later today saying we don't need one because our fibre is working...we get home to find they talking nonsense again just making excuses cause if the fibre was working we would be using fibre right now ...guess what they have failed to professional client service and respect once again