RM
Richard M
1 reviews | Active since Jul 2022
27 Feb 2023, 13:20
Vox unprofessional
This is the worst service ever . I moved to a new place and they failed to arrange technician to assist with installation. They charged me for February without no fibre and they are charging me for March still I have no internet even it's my last month because I'm moving to cool ideas. But I wouldn't recommend them for anyone they are a nightmare.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
27 Feb 2023, 15:11Good day, Richard M
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Feb 2023, 15:11
Official
Good day, Richard M
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
RM
Richard M's updateReviewer Update
27 Feb 2023, 20:14I quote from a reply in my email "With the above quoted - Customer is therefore liable to service 1 month notice on the old premises and also pay the new month's fee for the new premises". In my case I am not paying for a new month fee because I am moving to another ISP. My question is in February I did not have internet and for March I will no longer be with Vox but im entitle to pay and this is a month to month contract. Why must I pay twice without receiving any service? Why must I cancel and be double charged just for relocating when I was still with the same isp?
RM
Richard M's update27 Feb 2023, 20:14
Reviewer Update
I quote from a reply in my email "With the above quoted - Customer is therefore liable to service 1 month notice on the old premises and also pay the new month's fee for the new premises". In my case I am not paying for a new month fee because I am moving to another ISP. My question is in February I did not have internet and for March I will no longer be with Vox but im entitle to pay and this is a month to month contract. Why must I pay twice without receiving any service? Why must I cancel and be double charged just for relocating when I was still with the same isp?
Vox Telecom's replyOfficial
27 Feb 2023, 21:06Good day Richard M,
Thank you for your review.
We have added it to the escalation logged.
Our Customer Services team will provide feedback as soon as the investigation is complete.
Kind regards,
Vox
Thank you for your review.
We have added it to the escalation logged.
Our Customer Services team will provide feedback as soon as the investigation is complete.
Kind regards,
Vox
Vox Telecom's reply27 Feb 2023, 21:06
Official
Good day Richard M,
Thank you for your review.
We have added it to the escalation logged.
Our Customer Services team will provide feedback as soon as the investigation is complete.
Kind regards,
Vox
Thank you for your review.
We have added it to the escalation logged.
Our Customer Services team will provide feedback as soon as the investigation is complete.
Kind regards,
Vox
Vox Telecom's replyOfficial
28 Feb 2023, 07:56Good day , Richard M,
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the services on 15 February and the cancellation request has been actioned accordingly for end of March 2023
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the services on 15 February and the cancellation request has been actioned accordingly for end of March 2023
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Feb 2023, 07:56
Official
Good day , Richard M,
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the services on 15 February and the cancellation request has been actioned accordingly for end of March 2023
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the services on 15 February and the cancellation request has been actioned accordingly for end of March 2023
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox