Vox unable to release fibre line -pathetic!

<p>I had a vox fibre package for a few months last year.</p> <p>I cancelled since I was mis-sold on the package(the sales agent told me that voice calls were free-yet they were not on a capped package)</p> <p>So I went for a cheaper package from Mweb</p> <p> </p> <p>Cancellation of the data went okay -sent a mail and within a month the data package/line was cancelled..and a courier came to pick up all the equipment.</p> <p>Howver since cancellation ,MWEB have been unable to take over the line since Century city connect (the fibre owner) refuses to transfer the line to them ,since it says the line is still active with vox.</p> <p>After many calls and being rerouted ,i got nowhere with vox.(rerouted to jhb and back and transfer from dept to dept)</p> <p>Speaking to centiry city connect ,I managed to confirm that the line was still active and that vox did not send them the cancelation order (which requires a month notice)</p> <p>Then phoned vox again -but nothing seems to be getting done-once a contract is cancelled -they are extremely unhelpful ....and actually losing money since they are paying for a line which is not in use...</p> <p> </p> <p>So Im unable to use my fibre line (for how long i no idea) -so i will have to crawl back to telkom adsl:-(</p> <p> </p> <p>Would not recommend vox -their portal sucks,you get a ****py router (needs winbox to access it),and speeds are not up to scratch...</p>