1 reviews | Active since May 2018
Vox unable to provide service on Telkom-installed DSL line
I app**** for an uncapped DSL line through Vox on 22 February 2018. To date I have not yet received any service. Telkom has connected the DSL line but have not yet transferred it to Vox and have also proceeded to bill me for the line, back-dated from 22 February. I have contacted Vox about it several times but they just tell me they will ask Telkom. Telkom meanwhile says I must pay and that they will reimburse me when the matter is sorted (yeah, right!). In the meanwhile I am paying Telkom for a DSL line without receiving any internet service from them or Vox and have to continue paying in order for my landline not to get disconnected. The situation is unacceptable.
Good day Natascha.
Thank you for bringing this matter to our attention.
Kindly note that this matter has been escalated and someone will be in contact with you soon in order to assist you.
Kind Regards
Vox Telecom
Good day Natascha.
Thank you for bringing this matter to our attention.
Kindly note that this matter has been escalated and someone will be in contact with you soon in order to assist you.
Kind Regards
Vox Telecom
Good day Natascha
As per feedback received from our Telco Department,
We have confirmed that unfortunately the Upstream Service Provider will not release the line into the Vox Telecom holding pool until the matter with them has been settled.
Vox has not billed any services to your account and no billing will take place on your account until such time that the Upstream Service Provider has released your line to us.
As advised, please contact Telkom directly to make the necessary arrangements with them.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
VoxTelecom
Good day Natascha
As per feedback received from our Telco Department,
We have confirmed that unfortunately the Upstream Service Provider will not release the line into the Vox Telecom holding pool until the matter with them has been settled.
Vox has not billed any services to your account and no billing will take place on your account until such time that the Upstream Service Provider has released your line to us.
As advised, please contact Telkom directly to make the necessary arrangements with them.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
VoxTelecom