Vox unable to provide FTH. Very poor installation and communication processes

I moved residence and gave Vox notice to cancel my contract and install a new service in our new residence on the 31st August 2023. I was firstly quoted for a Vumatel package, only to find out when I called them to follow up that there was no Vumatel infrastructure in our area. I was then quoted for an Openserve package and to date have no fibre to the home. Our residence has all the Openserve routers and modems as the previous owners used Openserve, however Vox cannot get their act together. I phone each day, and each day I get promised that someone will call me back, no one ever does. I get told that Openserve are waiting for a Modem number, which I have given to Vox every time I have called. I have been told that the line is activated, just need to wait 24-72 hours, it never happened. In the current economic climate I am surprised and disappointed that my business is not valued nor needed. I think it is time to find a new ISP.