VOX unable to deliver service - VOX***5

On 15/09 a request to accept VOX as fibre provider was done. The RICA process was delayed, but after one mail, the issue was resolved. Then eventually on 29/09 VUMA came to install the 'hardware' and on 01/10 VOX came to complete the installation and activate the line. On 02/10 an agent called to confirm that it would be active Friday afternoon, as either VUMA put in the wrong box, or VOX configured it incorrectly, but to date, no connection, no call backs, no feedback on mails and holding for over 15 minutes on their line with no answer, or calls being cut. VOX was chosen as service provider due to reviews on Facebook and adverti*****ts on Facebook, but this is not the service expected. Request was made that we hold for feedback until yesterday afternoon, but still no feedback or connection. Not even sure what to do or who to contact anymore, as all requests are being ignored.