Vox truly doesn't care

I've had constant packet loss for 9 days now with an open ticket which I am posting screenshots in daily showing them the problem I'm facing. Not one Vox technician has contacted me regarding the issue. I've also phoned their helpline every day straight for 9 days (At my own expense +-R350 in airtime) and spoken to several different employees who were unable to help me. On Sunday I managed to get through to one of their level 3 technicians who promised me the world on how he was going to approach these issues but never followed up on any of those false promises. My advise is stick away from these guys, I tried cancelling but they lock you in with an early cancellation fee of R2800. I'll definitely take my business elsewhere as soon as that fee falls away. Don't make the same mistake as I did.