Vox Trash taking advantage of clients

Vox Telecom Worst experience I have ever had as a client. I'm now of the option that they proceeded to disconnect to they can spin a story about setup and installation of equipment that is already in working condition. Yes I had requested to cancel their services and then after I reconsidered and before connection was cut, I advised Vox to ignore cancelation and continue. Vox returned to say it cannot be done, which baffled me because I still had connection. I proceeded to call evotel directly to find out if it can be done they did confirm that yes, not an issue it can continue. Voz on the 1st disconnected our internet to my surprise because I did confirm telephonically with their supplier that it's not an issue. Vox then sends a new contract with set up and installation fee R2000 plus again, now my issue is what exactly are going to set because all the equipment is here? Now on the call they did admit that connection of the line is done remotely. So basically they want to milk their clients, not interested at all in retaining. I will be sure to share My horrible experience with my neighbors in the complex who are using your services and be kind enough to let them know that Evotel does actually have agents that don't charge set up And installation fees.