VOX transfer of contract delay and confusion

VOX is imposing a heavy cancellation fees on me becuase due to unforseen employment circumstances i have to leave southafrica permenantly. I need to pay 11000 zar as cancellation charges. I do understand iam breaking the contract but this cancellation charge is not reasonable. I also found a friend i can transfer my account to so that i dont have to pay the cancellation charges. But my firend is in a different complex . Have sent multiple email queries and customer centre telephonic queries after filling the form of ceding contract. Customer centre is clueless on the policies of vox. sometimes they say i can only transfer to same complex. sometime they say they can transfer to another complex. they keep ressigning my calls to different departments and the call drops off. Its frustrating becuse iam leaving the country soon and iam not getting a confirmation on my ceding contract query. Iam running out of time.Email query ref: VOX ********** . Account No: **********