VOX Took My Money, Gave Me Nothing – Ignoring Me for Weeks

I’ve had a shocking experience with VOX Telecom. I paid in full for their fibre internet service for the entire month of July 2025, but I’ve had zero connectivity, not a single day of working internet.

Despite multiple calls, emails, and even a formal written complaint (***), VOX has not restored my service or provided any explanation. I was assured by billing and my account manager that my line was active, but that is clearly not the case.

This has caused disruption to my business, forced me to pay for a separate backup solution (which I’m now using full-time), and resulted in no response, no refund, no resolution from VOX.

I submitted a final demand with a 24-hour deadline, they still ignored me. I've now been forced to escalate to ICASA and pursue other remedies, including a chargeback of the payment.

VOX has failed to deliver the service they were paid for and has shown no accountability or basic customer care. I strongly caution others from relying on VOX for any business-critical services. This has been an expensive and frustrating lesson.