Vox to Fox

I recently notified my service provider (VOX) that I will be relocating to a new address and were told to cancel my service as I cannot carry over my current service / account to the new address. So this is what I did. Now residing at the new address, I logged a new request (Order: X***) to activate my fiber seeming there is already an existing line and modem in this new house. The lady consultant (from Vuma) explained this will only take 5 minutes to which I asked if she could call me and provide guidance a few hours later seeming I was still at work. The lady then said its not a problem and would call me at the specified time, well, she never called. Their Vuma technician also never showed up to inspect the existing line and Modem. I then managed to get hold of the Vuma consultant via WhatsApp message and asked het to assist to which she just went silent. The next morning I managed to get a response from her where she now asked me to confirm my address to which I did, again, she went silent with no response to date. She (the Vuma consultant) does not answer my phone calls or anything and my line is still not active. I contacted VOX to which they advised that Vuma needs to activate the line on their side first before they can complete the service activation on their side. Well, with an existing line & modem, it should not take more than 2 hours as per their own wording listed below; "How long does Vumatel Fiber take to activate? Once your line has been installed, you are only one step away from enjoying pure Internet joy. Connect up your router and activation should happen automatically and you should have internet access within 2 hours. If activation does not happen automatically you may need to do it manually." "Turn around time for installation is between 7-14 days depending on influx installations scheduled in your area." BUT, I already have an existing line installed and thus not needing a new line installed. The order just remains as PENDING and no service from Vuma or support from VOX either. Please get this activated still today OR just cancel the entire package IF this kind of service is to persist! I don't care, I can always just go with a RAIN connection instead. Seems like Vuma & Vox has reached their threshold and not interested in serving clients with the same enthusiasm they had when they first started. I don't see Vox following up on this order nor providing any feedback to their clients in this regard JUST to keep the client in the loop of things, instead its absolute silence and leaving the client to search for phone numbers and waste unnecessary time to find out what is going on only to be given the silent treatment. Sad to see this kind of lazy standard from both Vuma & Vox.