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Anthony D
1 reviews | Active since Oct 2012
06 Jul 2022, 15:44
Vox threaten to suspend service for no fault of mine
I received an email from Vox Telecom today, for the first time in 40 years I receive an email to say my service is being suspended for non payment. I spend a lot of time trying to get through, and then ask why has the letter been sent. I get told is my debit on an FNB card because they aware that FNB had a problem and returned a whole lot of payments. I ask why do you not run the debit orders again before sending out the notice, same answer, we apologise. I would like the apology in writing and from FNB, I have never bee told I have not paid an account and the service level from Vio leave a lot to be desired.
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Replies (2)
Vox Telecom's replyOfficial
06 Jul 2022, 17:17Good day, Anthony
Thank you for your post.
Kindly note that the details of your query has been sent to our Customer Service team to assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your query has been sent to our Customer Service team to assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Jul 2022, 17:17
Official
Good day, Anthony
Thank you for your post.
Kindly note that the details of your query has been sent to our Customer Service team to assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your query has been sent to our Customer Service team to assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Jul 2022, 13:31Good day, Anthony
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
An Immediate collection was scheduled and payment received.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
An Immediate collection was scheduled and payment received.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply08 Jul 2022, 13:31
Official
Good day, Anthony
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
An Immediate collection was scheduled and payment received.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
An Immediate collection was scheduled and payment received.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox