ZX
Ziyanda X

1 reviews | Active since Jun 2021

02 Oct 2023, 09:28

Vox the worst services ever!

they actually deserve less than one rating for the worst service I have ever received. tried to get fibre for my apartment that is live. app**** on the 4th August and it's the 2nd of October still crickets. The fact that no one takes responsibility and they keep passing the buck and don't contact you to update is really irritating and extremely unprofessional. when they do call you can tell that the person calling you doesn't really care and is just ticking a box to say, yes I did contact the client and they will go out of the way to shift the blame to you instead of taking responsibility for their own errors. I am a patient person but my patience ran out here and I have decide that if their service is this bad in onboarding a client, it will be worse when they network is down and I need assistance.

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Oct 2023, 09:54
Official
Good day, Ziyanda 

Thank you for your review. 

Kindly note that the details of your complaint has been escalated to the Project Management team who will investigate the matter and contact you shortly to assist with the resolution thereof. 

Kind Regards, 
Vox  
Vox Telecom
Vox Telecom's reply03 Oct 2023, 14:28
Official
Good day, Ziyanda 

Thank you for your patience while this matter was being investigated. 

We have received confirmation from our Projects team that they have been in contact with you and advised that Openserve indicated there is no infrastructure available in your area. 
The order has therefore been cancelled. 

Please do let us know if there is anything else we can assist you with. 

Kind Regards, 
Vox