JN
Janeline Noble-Hite
1 reviews | Active since Jan 2019
26 Nov 2024, 09:57
Vox the worst service provider!
VOX***6: Fwd: VOX Cancellation Notice for account ***
My account was quickly suspended but when you pay they can't activate as quickly as they have cancelled and suspended it! I sent several emails nothing happens only automatic replies!
This is the worst service provider no communication and extremely unhelpful!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
26 Nov 2024, 10:06Good day ,Janeline N
Kindly note that the details of your query has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Nov 2024, 10:06
Official
Good day ,Janeline N
Kindly note that the details of your query has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
JN
Janeline Noble-Hite's updateReviewer Update
26 Nov 2024, 10:09It's simple I paid so I need my services otherwise I can go to another service provider!
JN
Janeline Noble-Hite's update26 Nov 2024, 10:09
Reviewer Update
It's simple I paid so I need my services otherwise I can go to another service provider!
Vox Telecom's replyOfficial
27 Nov 2024, 10:03 Good day ,Janeline N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors Department that the query on your account has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors Department that the query on your account has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply27 Nov 2024, 10:03
Official
Good day ,Janeline N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors Department that the query on your account has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors Department that the query on your account has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox