CU
Carli U
1 reviews | Active since Mar 2012
22 Feb 2022, 09:22
Vox the worst server provider ever
The service from Vox is absolutely horrible. We constantly do not have internet, and when we do, it keeps dropping. Vox is making fools of us. We constantly have to make different plans to get internet at the office. We cannot access our server, nor do most of our work, as we need internet access for everything we do. This is absolutely pathetic. It is costing us more money because Vox is absolutely useless.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
22 Feb 2022, 09:37Good day , Carli U
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Kindly also provide us with the reference for the fault logged with our Support team.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Kindly also provide us with the reference for the fault logged with our Support team.
Thank you in advance
Vox
Vox Telecom's reply22 Feb 2022, 09:37
Official
Good day , Carli U
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Kindly also provide us with the reference for the fault logged with our Support team.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Kindly also provide us with the reference for the fault logged with our Support team.
Thank you in advance
Vox
Vox Telecom's replyOfficial
22 Feb 2022, 09:38Good day , Carli U
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Kindly also provide us with the reference for the fault logged with our Support team.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Kindly also provide us with the reference for the fault logged with our Support team.
Thank you in advance
Vox
Vox Telecom's reply22 Feb 2022, 09:38
Official
Good day , Carli U
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Kindly also provide us with the reference for the fault logged with our Support team.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Kindly also provide us with the reference for the fault logged with our Support team.
Thank you in advance
Vox
CU
Carli U's updateReviewer Update
22 Feb 2022, 09:45There is absolutely no internet, so how should we log a call when our internet is not working nor can we then make a call? Every week we have some sort of issue with Vox. Our computer techs have to log calls for us everytime. You can give them a call on ***, One day there's no internet, when it does come back it keeps dropping. Our account number is ***. This is absolutely super pathetic that you charge us every month and then most of the time there is issues.
CU
Carli U's update22 Feb 2022, 09:45
Reviewer Update
There is absolutely no internet, so how should we log a call when our internet is not working nor can we then make a call? Every week we have some sort of issue with Vox. Our computer techs have to log calls for us everytime. You can give them a call on ***, One day there's no internet, when it does come back it keeps dropping. Our account number is ***. This is absolutely super pathetic that you charge us every month and then most of the time there is issues.
Vox Telecom's replyOfficial
22 Feb 2022, 09:59Good day, Carli
Thank you for your response.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***7
Kind regards, Vox
Thank you for your response.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***7
Kind regards, Vox
Vox Telecom's reply22 Feb 2022, 09:59
Official
Good day, Carli
Thank you for your response.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***7
Kind regards, Vox
Thank you for your response.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***7
Kind regards, Vox
Vox Telecom's replyOfficial
23 Feb 2022, 14:41Good day, Carli U
Kindly note that we have received confirmation from our Support team that the link has been restored.
We can confirm that the Upstream Provider attended to the disconnect on site, after which the link was repaired and restored this morning.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation from our Support team that the link has been restored.
We can confirm that the Upstream Provider attended to the disconnect on site, after which the link was repaired and restored this morning.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Feb 2022, 14:41
Official
Good day, Carli U
Kindly note that we have received confirmation from our Support team that the link has been restored.
We can confirm that the Upstream Provider attended to the disconnect on site, after which the link was repaired and restored this morning.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation from our Support team that the link has been restored.
We can confirm that the Upstream Provider attended to the disconnect on site, after which the link was repaired and restored this morning.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox