Vox... The waiting internet service provider

I had a problem with my Fibre at home... Since the 5th of December 2022 the Fibre was not working. Since I had paid for the service on the 25th of November 2022, I had to contact them and get the problem sorted. I called and called through the whole mount of December but had no assistance as everytime I called there was some crazy amount of people before me in the line. I'm generally a very patient person so I would wait until my phone just couldn't anymore. So I kept on trying and trying... Eventually on the 6th of January 2023 I spoke with someone and they said that they would log a teqnical support ticket and email it to me. I gave her a email adress to forward the ticket number to and she asked that she transfer me to the accounts department to change the email adress which would mean I would have to wait some more for someone to be available, obviously this was not a option so I asked that she just write it down and just provide me with the ticket number... She said that it would take two days and I waited. After the two days I could not wait anymore and called back... I spoke with a guy that actually helped me so good that hope was restored... He sent me a ticket number immediately and told me that no teqnical ticket was loaded. The problem was solved and he informed me that accounts should just transfer the payment I made for that month over to January as I didn't use any of the wifi I paid for for December. Now I'm at that stage as my account is showing overdue payment for this month and wifi is off once again it's been 4 days of trying to reach someone I've spoken with 2 consultants that has put me on hold in the accounts department and after 10 min most likely decided to go on lunch... In my opinion this is extremely poor service I worked in a call center environment and am generally extremely patient and understanding... But even by the normal standards... This is extremely poor service and by no way I can ever say that I would rever or allow even others to rever Vox as a internet service provider