1 reviews | Active since Oct 2024
Vox the sole reason for a student failing a final exam
The worst people I have ever dealt with. 3 months into vox I find out they never received any of my payments made upon admitting my mistake immediately paid an amount of over R2300 and sent proof of payment to the relevant people on email. Despite the payment and multiple proof of payments sent they still switched off the wifi. I have a sibling writing who was writing a final exam studying from home who had a mental breakdown while the wifi was switched off while he was writing his final exam. Even after many humble request to allow time over the weekend for the money to reflect and keep the wifi on so that we can atleast get the final exam done, they stuck up there corporate ways and throw rules and regulations in your face and demanded that I be patient for money to reflect. They've already confirmed all details on the proof of payment is correct. Vox truly has no human side no service no remorse or any sympathy or feeling for there clients. My sibling has now most likely failed a final exam due to vox incompetence and poor quality of service. This is truly revolting and disgusting behavior from a company I was once proud to work for few years back. I would never ever in my entire life recommend this service to anyone. Well done vox. The worst isp I have ever dealt with
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
It goes beyond that I have paid for 3 months and my service has stayed on for 3 months only after 3 months to find out that the payments was never received due to error. I then immediately correct it by paying the amount. It goes beyond service and principle here. There is no humanity shown in this situation to just look and see okay everything is correct let's switch this guys wifi on so final exams can be written and we will check on Monday again. I'm sure by Monday the money would reflect by then. I haven't received any notification of payment missed however I've always sent through my proof of payments every month with no issues. I had to borrow money to pay that R2350 rand so my brother can write his exams. I repeat this goes beyond just rules and regulations a benefit of the doubt should have been given here. Sadly vox has not done so. Very poor response here
It goes beyond that I have paid for 3 months and my service has stayed on for 3 months only after 3 months to find out that the payments was never received due to error. I then immediately correct it by paying the amount. It goes beyond service and principle here. There is no humanity shown in this situation to just look and see okay everything is correct let's switch this guys wifi on so final exams can be written and we will check on Monday again. I'm sure by Monday the money would reflect by then. I haven't received any notification of payment missed however I've always sent through my proof of payments every month with no issues. I had to borrow money to pay that R2350 rand so my brother can write his exams. I repeat this goes beyond just rules and regulations a benefit of the doubt should have been given here. Sadly vox has not done so. Very poor response here
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox