VOX ... the promise and no delivery FTTH “Provider”

Been without Fibre since Friday evening, spent more than 1,45 hours on the line talking to technician... only to discover router is faulty! Promises from call centre, account manager and call Centre again for technician to come out earlier today 14 December... no joy! At the eleventh hour they schedule an appointment for 17:00 for Rafiek to come to my home and sort out the issue! Guess what ... Rafiek is a no show and it’s now 18:15! More than that I now discover that they have my wife’s cellphone number as the contact person, after dealing with me for more than a month! The account manager Zirk Jansen is not worth a monthly salary... all he promises is to escalate the problem! Clearly Vox has no escalation process as whenever the issue is escalated there is neither an outcome nor resolution or feedback! To start with my FTTH wasn’t able to be installed because VOX had my neigbours FTTH registered to my home ... VOX is a shambles!