VOX - the most uninformed Service Provider!!!!!

I logged a call with VOX regarding my wifi going down at 6am 30.11.2021. It is now close of business 01.12.2021 and VOX has not called even once to give me feedback on the situation. I have called technicians 8 times over the last 2 days and have been told the same thing - "no feedback from openserve". I have spoken to a technical manager also who assured me that I would receive feedback by COB 30.11.2021 or in the morning of 01.12.2021...........big surprise - no feedback.

This leads me to one conclusion.....what type of agreement do you have with openserve????? You are the service provider and should be in constant contact with openserve and providing feedback to your paying clients, instead us clients are doing the calls.

Absolutely pathetic service and I will certainly be looking around at other SP's.