CB
Chris B

1 reviews | Active since Dec 2021

10 Jan 2022, 15:20

VOX: The "ISP" that got me FIRED and that I won't even suggest to my worst enemy; or my skoonma!

Dear Vox, from the bottom of my heart, thank you so so so so so much for getting me FIRED!

Vox Telecom Ltd. is the best when it comes to NON-SERVICE! Vox does not give a rat's ash about their customers, nor if their connection is performing as it should. They say that all they can guarantee is that you will (eventually) have a fibre connection - whether that connection is working or not is absolutely none of their concern. After three months of constant struggling and outages and overall horrifying connection quality I am still without a resolution and now also without employment! Oh, and do not even bother contacting their CEO, Jacques du Toit, cares even less than his extremely rude staff!

They make empty promises, lie to you, give you **** ticket numbers and force you to take up paid add-ons to possibly give you the advertised package. Now they are demanding payment for January's service as well as a cancellation fee from someone who's lost close to R10k in wages in a two month period and who's also now unemployed without a cent on their name....

Good luck in seeing that money Vox...

Thinking about every time I have called out all my airtime to reach your technical support, leaving my number for a call-back, not getting one, buying more airtime and holding for hours, teaching your technical team how to do their job and for all the losses I have incurred up to and including the loss of my employment... IT MAKES ME SICK TO MY STOMACH!

Did you know that each outage cost me at least R80/hour not to mention the additional airtime and data that I have purchased... I never want to see Vox Telecoms and/or Voxorion ever again!

And to everyone reading this; STAY VERY, VERY FAR AWAY FROM VOX! THEY ARE UNEDUCATED *******!

P.S. As long as I live, I will do everything in my power to ensure that every person I encounter thinking about signing up with you, for any of your service offerings, will seek service elsewhere!

You are GARBAGE!

0
Replies (2)
CB
Chris B's update10 Jan 2022, 15:44
Reviewer Update
If I may reply on behalf of vox...

I'm expecting something in the line of:
"Good day Chris B
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox"

Is this not what you reply to all your reviews??

...even your generic replies show zero interest in your customers...

I take it that you are VERY proud of your Average rating of 1.42 from 3551 reviews...
Vox Telecom
Vox Telecom's reply10 Jan 2022, 17:30
Official
 Good day,  Chris Badenhorst

Thank you for your query.  
Please note that we are currently attending to your query through the Regulatory forum and will follow the guidelines set out within that process to provide feedback on your query. 

Your ref:  VOX***9  
Regards