ZP
Zimbini P
1 reviews | Active since May 2022
18 May 2022, 13:41
VOX THE ****ING FOX.
First and foremost its the absolute disrespect for my bank account for ME. How dare you as a company debit over R5000 from my account without even calling me or consulting me because i cancelled my contract with you AND GAVE BACK YOUR ROUTER BECUASE THATS HOW PETTY YOU ARE, so please explain to me who the HELL gave you permission to debit my account ? im waiting and im going to write on hello peter everyday until you guys learn some manners and stop infringing peoples accounts. disgusting
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
18 May 2022, 13:57Good day, Zimbini P
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 May 2022, 13:57
Official
Good day, Zimbini P
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
ZP
Zimbini P's updateReviewer Update
18 May 2022, 14:44if this is not sorted out by COB today I am going to make it my soul mission to make you as a company feel what it feels like to be a customer at Vox :)
ZP
Zimbini P's update18 May 2022, 14:44
Reviewer Update
if this is not sorted out by COB today I am going to make it my soul mission to make you as a company feel what it feels like to be a customer at Vox :)
ZP
Zimbini P's updateReviewer Update
18 May 2022, 14:45if this is not sorted out by COB today I am going to make it my soul mission to make you as a company feel what it feels like to be a customer at Vox :)
ZP
Zimbini P's update18 May 2022, 14:45
Reviewer Update
if this is not sorted out by COB today I am going to make it my soul mission to make you as a company feel what it feels like to be a customer at Vox :)
Vox Telecom's replyOfficial
19 May 2022, 13:11Good day , Zimbini P
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The above mentioned account has never been paid via debit order.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The above mentioned account has never been paid via debit order.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply19 May 2022, 13:11
Official
Good day , Zimbini P
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The above mentioned account has never been paid via debit order.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The above mentioned account has never been paid via debit order.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox