NL
Neels L

1 reviews | Active since Mar 2014

13 Jan 2023, 18:01

Vox the Fox Very bad service even not any service at all

A lot of intermittent Internet connectivity today is a very good example of other days I made a phone call to do you support on hold for a very long time essentially a consultant technician picked up at plus or minus 20 minutes not 100% sure the gold dropped he doesn't phone back we did some FAULT finding and after he probably realised that you will not win this call he dropped the call because they know you are on hold for a very long time and that you will probably not go in again. VOX***0: RE: VOX***0: no internet again. Then after a while, you will get the e-mail to say that this support ticket is closed but the problem still persists. I would not recommend this company at all stay away there must be other alternatives

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Replies (1)
Vox Telecom
Vox Telecom's reply13 Jan 2023, 20:27
Official
Good day Neels D, 
 
Thank you for your enquiry.
 
Kindly note that we have escalated your enquiry to our Support team for assistance.
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
 
Kind Regards, 

Vox