VOX - The company who prides themselves on bad customer service.

Last year I decided to rent a UPS from VOX and was told that should anything go wrong with it, they will quickly come and replace it. Not true! I have phoned, sent WhatsApp messages and 4 emails and not one person has contacted me about coming to replace the UPS. Support tells me that someone from UPS hardware will contact me....and NOTHING HAPPENS. They were very eager for the sale but now that something is wrong with it, it looks like nobody wants to deal with it. I am apparently not the only one that has had the bad customer service from them. Another neighbour said it took her 9 days for them to get back to her. So my advice is, don't rent from them!!!!