WC
Wiets C

1 reviews | Active since Nov 2012

28 Mar 2025, 10:51

Vox the best place for poor service, poor staff, and no solutions

The most useless internet provider. I took a 50meg LTE line. From day 1 the best speeds I got was between 2 and 5meg . Unable to do anything. Logged about 7 complaints in the first 3 weeks . They either dropped the calls. Or did not bother to get back. Send them various screen shots of speed test proving the poor speeds. They claim MTN said there is no fault. I cancelled the service and now they still want me to pay. They where in direct breach of contract and did not provide the service they sold me. They claim because I do not have a network cable in my house they can do a LAN speed test and my actual speed test via WiFi does not count. After I cancelled the service they wanted to send someone out to do check the speed . Why I cancelled your pathetic service. I will not recommended them to anyone and will never pay them a cent more for the service they claim I need to. I paid for the 1 month I had to struggle. I will never pay for additional months as I have switched off the rooter and have not attempted to even use it.

0
Replies (3)
Vox Telecom
Vox Telecom's reply28 Mar 2025, 11:06
Official
Good day, Wiets

 Thank you for your review. 

 Please note that we are currently attending to your query through the Regulatory forum and will follow the guidelines set out within that process to provide feedback on your query. 

Regards
Vox
WC
Wiets C's update28 Mar 2025, 11:09
Reviewer Update
I got your response from them already so stop lying. I will not pay you anything more and will post far and wide about your poor service
WC
Wiets C's update15 Apr 2025, 12:32
Reviewer Update
Vox is still failing to admit they messed up. Failed to do anything about the issue with their services and still under the impression I will pay them. . Stay away from VOX . Worst service provider. I will be taking this further. Carte blanche here we come