VOX TERRIBLE TERRIBLE CUSTOMER SERVICE

After 6 months of using Vox Fibre we are so dissapointed angry and sick to our stomaches. We are moving to a house we bought end of September. According to Vox we have to cancel our current line because it is a infrastructure and cannot be moved. We have a 12 months contract with them. So we cancelled our line for end of September. My mother paid full installment for September. She received a email today that she has to pay R2700 for termination penalties or they will terminate our service. SEPTEMBER STILL HAS 2 WEEKS LEFT AND WE PAID OUR FIBRE INSTALLMENT FULLY. WHY TERMINATE IN THE MIDDLE OF THE MONTH AND MAKE THREATS TO TERMINATE SERVICE WHEN 2 WEEKS IS STILL LEFT? AND WE PAID FOR FULL SEPTEMBER. THERE IS STILL 2 WEEKS LEFT BEFORE WE HAVE TO PAY THE R2700 PENALTY JUST BECAUSE WE HAVE TO MOVE THE LINE TO ANOTHER HOUSE