VOX – Terrible Service, Endless Delays, and Unfair Billing!

Hi to anyone who wants a delay in service: - A delay in router delivery - A delay in line installation - A delay in line activation

You pay for a full month for the package you choose but can only use it for 5 days—then you have to pay for the next month as well. If this sounds unfair to you, then you should use VOX as your service provider.

Let me go into detail.

In August 2023, we moved from Standerton to Kempton Park. At that time, my fiancée worked from home, and I worked at a local grain silo in the area.

First, I got internet from Rain temporarily so my fiancée could work online. We couldn’t get fiber because no lines were installed at the apartments. Later, VOX installed FrogFoot at the unit.

I canceled my contract with Rain and app**** for FrogFoot fiber through VOX. Everything went smoothly at first—they installed the fiber within 14 days. But after activation, I had to pay to use the internet, which I understood. What I didn’t understand was why I had to pay for the *entire* month when there were only 5 days left. At the very least, I should have only paid for those 5 days before being charged for the next month.

In March 2025, we had to move back to Standerton due to my father’s declining health. I canceled my contract with VOX, paid the cancellation fee, and they collected the router from the new location on **6 May 2025**.

I app**** on **3 March 2025** for a new line to be installed at our current rented house. The line was installed on **5 May 2025**. Zoom delivered a router and told me to contact VOX to activate the line. When I did, VOX said *they* supply the router and would only activate the line after I received it.

To this day (**10 May 2025**), I still don’t have: - An active line - A VOX router - Any confirmation of when the router will arrive

This is just terrible service. I wouldn’t recommend VOX as a service provider to anyone.