VOX Terrible Service

Item: Vox Telecom
Rating: 1
Author: Daven A

Terrible service,

Took 20 days to do a simple reinstall, yesterday my contract was cancelled. When i spoke to management, they could not give me a reason as to why it was cancelled.

-No call back as promised by manager -No answers as to why the contract was cancelled -I moved in December, as per their rules, the old contract must be cancelled at the previous residence, while creating a new contract at the new place.

Thank you for nothing, Im moving to Mweb

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

02 Feb 2023, 14:35

Good day , Daven A

Thank you for your review.

Kindly note that the details of your query has been sent to the Sales team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply02 Feb 2023, 14:35

Official

Vox Telecom's replyOfficial

08 Feb 2023, 07:24

Good day, Daven A

Thank you for your patience whilst this matter was being investigated.

Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your dispute and the outcome thereof.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Kinsd Regards
Vox

Vox Telecom's reply08 Feb 2023, 07:24

Official