dW
dorothy W
1 reviews | Active since Feb 2013
23 May 2022, 10:25
VOX TERRIBLE SERVICE
we have been out of services since Friday 20 May 2022 since then we cannot get any responsible person to help sort out our problem, we are being passed down from one person to another been promised a call back and still waiting. Our accounts manager Lerato ignores all our call. What must we do to have our services restored. Would not recommend Vox to anyone what a bunch of useless people does vox employ
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
23 May 2022, 10:41Good day , Dorothy W
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or the ticket logged with our support team, in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or the ticket logged with our support team, in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply23 May 2022, 10:41
Official
Good day , Dorothy W
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or the ticket logged with our support team, in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or the ticket logged with our support team, in order for us to assist accordingly.
Thank you in advance
Vox
dW
dorothy W's updateReviewer Update
23 May 2022, 10:44my Account number EZU00001 should suffice
dW
dorothy W's update23 May 2022, 10:44
Reviewer Update
my Account number EZU00001 should suffice
Vox Telecom's replyOfficial
23 May 2022, 11:19Good day, Dorothy W
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 May 2022, 11:19
Official
Good day, Dorothy W
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
dW
dorothy W's updateReviewer Update
23 May 2022, 11:23Takes you how long to resolve a query. When we installed Vox we were promised that any queries would be resolved on the same day. This was reported on Friday 20 May 2022 and still not resolved
dW
dorothy W's update23 May 2022, 11:23
Reviewer Update
Takes you how long to resolve a query. When we installed Vox we were promised that any queries would be resolved on the same day. This was reported on Friday 20 May 2022 and still not resolved
Vox Telecom's replyOfficial
24 May 2022, 14:28Good day, Dorothy W
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply24 May 2022, 14:28
Official
Good day, Dorothy W
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox