Vox Terrible Service AGAIN

Once again Vox comes up lacking on customer service. On the 6 May I called my so called account manager Prian Naidoo. Explained that I need an ONT installed in my unit as work from home and need to be able to plug the ONT and router into my inverter. This would allow me to work when there is loadshedding. He said he would call me back. All I have been told is he has sent an email to Vumatel. It is now the 16 May and no answer still as to if they can help or not. I call into the call centre today and speak to Nele and get told there is no ticket logged and he would log it with Vumatel. I ask to speak to a manager who calls me back and keeps me on the phone and still can't resolve it or answer the question. Eventually Thomas the manager tell me I must speak to Phumi the sales manager about the issue. She is in a meeting and will call me. No call received again and clearly no one at Vox cares about the service delivered. I have not had one good experience with Vox since I signed up with them. My account still says I am awaiting installation Yet I am billed on time and expected to okay but can't get and answer to a question or assistance. I am so sorry I ever signed up They tell you on the sales call you get a dedicated account manager and they charge more than other ISP's but they have great service delivery. What a lie I am ready to move service providers and the joke is I actually wanted to upgrade my line as well.