Vox terrible service

After reviewing the terrible service I received from Vox Telecom last month and their refusal to credit me for the 2 weeks of internet outage, I received a call from their consultant yesterday. I was told that more than a month later, they are still working on the issue and are awaiting a response from vodacom as to whether a credit will be passed! This is absolutely unacceptable as I have a contract with Vox and not with Vodacom. Vox needs to make a decision regarding the credit for my outage. Appalling service. Anyone considering Fibre, please do not take out a contract with Vox.