Vox terrible Service

Terrible service My fibre line was down and i logged a call with Vox a person called me and asked when can they call to do some testing with me . I gave them a time and was never called . Then i get a call the next day asking the same thing. this happend twice and i had to raise it with them. Then they wanted to send a technician out and also had to go through some hassels to get that to happen. eventually my fibre was up after about 2weeks. i logged a call to their accounts department to a credit for the time my fibre was down. Still no response till today. This entire process i contantly had to ask for feedback.