Vox terrible service

I was very proud of my Vox line / Speed and affordability and spent the money getting fibre brought in to my flat and paying the activation fee (this was not easy btw). However, now that I am moving and just down the road to a place that already has fibre capability I have to pay activation again? I am not sure why they do not have the option of a line transfer. This seems ridiculous to me paying this type of money to a company that doesn't even respond to my messages and I understand as a business they want to make money, but don't do so by *********** your current customers. I call and email them on a daily basis just to get given the run around. It is becoming comparable to Telkom at this stage and I think that that is the biggest insult a business can receive. It is clear that they are not customer service orientated as there's no drive to satisfy the customer. There communication leaves much to be desired as well with no indication as to when I will be receiving my new line..

Why do I need to take time out of my day and my job on a daily basis to make sure that they are doing there's?

@Vox do you have any SLA's in place to insure satisfaction of your clients..