WS
Wesley S

1 reviews | Active since Apr 2023

26 Apr 2023, 15:37

Vox- Terrible Service

This has been the worst experience i have ever had with a service provider. If i could give a lower rating, i would. 0 stars The order was placed on the 03/04/2023 and has still not be completed. *No communication, unless i call them, no call backs, just standard generic mails. *Poor service delivery. *Always pointing fingers between departments and their own supplier (TT Connect- which has also been atrocious dealing with, don't get me started with them) *Been on hold for hours waiting for to speak with supervisors but they are always "Busy" or "In Meetings". did not speak to one manger as yet.

i would not recommend Vox to anyone i know. Stay away for your own sanity.

0
Replies (2)
Vox Telecom
Vox Telecom's reply26 Apr 2023, 16:12
Official
Good day, Wesley S

Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 

 We will provide feedback to you soonest. 

 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply28 Apr 2023, 10:13
Official
Good day,  Wesley S 

Thank you for your patience whilst this matter was being investigated. 

 Kindly note that we have received confirmation that line has been activated and the installation has been completed. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox