BC
Brandon C
1 reviews | Active since Dec 2020
09 Feb 2024, 11:36
Vox Terrible service
Vox has provided me with terrible service. My business line has been suspended now for over 2 weeks after payment has been made. I've been sent in circles by their technical support team and they are not able to give me a straight answer as to what is wrong. They keep logging tickets to send out a technician to see what's wrong but no one comes out. It is honestly disgusting the way they treat their paying clients. Their service standards are appalling!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
09 Feb 2024, 12:33Good day Brandon C
Thank you for the review,
Please advise , who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you
Vox
Thank you for the review,
Please advise , who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you
Vox
Vox Telecom's reply09 Feb 2024, 12:33
Official
Good day Brandon C
Thank you for the review,
Please advise , who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you
Vox
Thank you for the review,
Please advise , who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you
Vox
Vox Telecom's replyOfficial
09 Feb 2024, 13:12Good day, Brandon
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Feb 2024, 13:12
Official
Good day, Brandon
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
BC
Brandon C's updateReviewer Update
09 Feb 2024, 14:52Your Support team has called me once again and made excuses and wasted my time. All I am asking for is for a technician to come to site and check what's wrong.
BC
Brandon C's update09 Feb 2024, 14:52
Reviewer Update
Your Support team has called me once again and made excuses and wasted my time. All I am asking for is for a technician to come to site and check what's wrong.
BC
Brandon C's updateReviewer Update
14 Feb 2024, 13:22A technician has been sent out and they weren't able to fix the problem. A new ticket has been logged and now I am once again waiting for a response. We are a business that needs network to function. Its been almost a month now. When will this issue be resolved. Payment has been made and I haven't received any service.
BC
Brandon C's update14 Feb 2024, 13:22
Reviewer Update
A technician has been sent out and they weren't able to fix the problem. A new ticket has been logged and now I am once again waiting for a response. We are a business that needs network to function. Its been almost a month now. When will this issue be resolved. Payment has been made and I haven't received any service.
Vox Telecom's replyOfficial
26 Feb 2024, 15:54Good day, Brandon
Kindly note that we have received confirmation that the Connectivity issues were resolved after the Upstream Service Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Regards'
Vox
Kindly note that we have received confirmation that the Connectivity issues were resolved after the Upstream Service Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Regards'
Vox
Vox Telecom's reply26 Feb 2024, 15:54
Official
Good day, Brandon
Kindly note that we have received confirmation that the Connectivity issues were resolved after the Upstream Service Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Regards'
Vox
Kindly note that we have received confirmation that the Connectivity issues were resolved after the Upstream Service Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Regards'
Vox