SO
Shawn O
1 reviews | Active since Jul 2018
04 Mar 2023, 11:35
VOX TERRIBLE PROVIDER
My fibre has not been working for days. I have phoned both support numbers *** and *** which is never answered. I have logged emails as per my ref above , no assistance. I need urgent assistance as I work from home and this is absolutely ridiculous that I can not reach anybody. I will be cancelling my subscription. Extremely poor service provider
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
04 Mar 2023, 15:13Good day Shaw O,
Thank you for your post.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance
Thank you for your post.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance
Vox Telecom's reply04 Mar 2023, 15:13
Official
Good day Shaw O,
Thank you for your post.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance
Thank you for your post.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance
SO
Shawn O's updateReviewer Update
04 Mar 2023, 17:35My account no S-DEV109 my email is ***
Phone my wife , I’m abroad. She is dealing with this mess. Her number ***
Phone my wife , I’m abroad. She is dealing with this mess. Her number ***
SO
Shawn O's update04 Mar 2023, 17:35
Reviewer Update
My account no S-DEV109 my email is ***
Phone my wife , I’m abroad. She is dealing with this mess. Her number ***
Phone my wife , I’m abroad. She is dealing with this mess. Her number ***
Vox Telecom's replyOfficial
04 Mar 2023, 19:10Good day Shawn O, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply04 Mar 2023, 19:10
Official
Good day Shawn O, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
09 Mar 2023, 07:52 Good day Shaun O
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply09 Mar 2023, 07:52
Official
Good day Shaun O
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
SO
Shawn O's updateReviewer Update
09 Mar 2023, 08:11Thank you this matter has been resolved by Vox
SO
Shawn O's update09 Mar 2023, 08:11
Reviewer Update
Thank you this matter has been resolved by Vox