Vox terrible connection experience

I don't like having to to this as I've had quite a good 2 year run with Vox as an ISP. But of late i have had the worst service. My connection being canceled every month and sometimes in tje month twice with down time of 7 plus days. They need to get their client fsan number s and addresses in order and what's worse is i vany move to another ISP because they holding my premis.